Shipping and Returns

📦 Shipping Policy

Express and overnight delivery are available on every order. Anything in Ready to Ship is physically in our San Pedro atelier and can leave the same day. Select express at checkout, or write to us and we will arrange it personally.

  • Ready to Ship: pieces already in our boutique. No production wait — they ship as soon as your order is placed, and can arrive overnight.
  • Processing Time: all orders are processed within 2–3 business days.
  • Delivery Time: orders typically arrive within 5–15 business days depending on location and item availability. Express and overnight are faster and available on request.
  • Made-to-Order Items:
    If an item is not currently in stock, it will be made to order especially for you. Please allow up to 15 business days for production and shipping.
  • Shipping Locations: We ship across Mexico and selected international locations. For special delivery requests, please contact us at poshateliersmty@gmail.com.
  • Tracking: You’ll receive a confirmation email with tracking information once your order has shipped.

🔁 Returns and Exchanges

At Posh Ateliers, if you’re not 100% happy with your purchase, you can return it for a web store credit.

You can return any item in its original condition within 7 business days of the date you received your order.

The cost of returning your order is the responsibility of the customer for Mexico and Canada. If you are located in the USA, you can request a Return Label.

We gladly accept returns of full-price, unworn, unwashed, unmarked, unaltered and undamaged merchandise for store credit only.

Exchanges and refunds

We do allow exchanges. You will be provided with a store credit to place your exchange order. All returned items are issued a web store credit only. There are no refunds for incorrect sizing, change of mind, or delivery dates. You will be issued a store credit to reorder another item on this website.

Sale items

Sale items cannot be returned. Sale items are final sale only.

Jewelry and accessories

Jewelry and accessories are final sale. No returns or exchanges.

Made-to-Order and Couture

Couture pieces are ordered from the atelier in your size after your purchase is confirmed. Because each is produced individually, made-to-order and couture pieces are final sale — they cannot be returned or exchanged, and no store credit is issued — except where the piece arrives damaged, defective, or differs from what was ordered.

Please consult our size guide before ordering, or write to us — we will help you choose.

Damaged, defective, or incorrect items

Contact us within 48 hours of delivery with photographs and your order number. We cover return shipping and will repair, replace, or refund in full, at your choice. This applies to every item, including made-to-order, couture, jewelry, and sale pieces.

How to start a return

To return an item, please email us at poshateliersmty@gmail.com with your order number.

Happy to hear from you.